Resources

Get more out of your Rewards Genius account

Product Tour Videos

Our product tours focus on what Rewards Genius can do for you and your rewards program—featuring best practices to help make you more successful. They’re perfect for those who like to see how something is done instead of reading a guide.
 

Webcasts & Conferences

 

We know learning something new takes valuable time out of your day—and while a how-to article is often the fastest solution, sometimes it doesn’t quite cut it. That’s why we’re providing you with an ongoing schedule of webcasts and conferences so you can get the info you need, when you need it—and follow up in real time with any questions you might have about your rewards and incentives program.

 
When: Live every Tuesday
Start Time: 1:00pm PST
Duration: 1 hour (45-minute presentation followed by 15-minute Q&A)
Contact: success@tangocard.com 

Rewards Genius, our new self-serve portal, gives you more control than ever over your rewards and incentives program. Moving beyond the ability to instantly send digital gift cards, it provides visibility into your rewards history and spend—helping you get even more value from the rewards you send. Meant for new Rewards Genius users, this webcast walks you through everything you need to get started.
 
There will be also be 15 minutes set aside for Q&A at the end of the webcast, giving you the chance to ask any unanswered questions.

When: November 13, November 20, December 4, December 11, December 18
Start Time: 1:00pm PST
Duration: 30 minutes (15-minute presentation followed by 15-minute Q&A)
Contact: success@tangocard.com 

We’re constantly working to make your Rewards Genius experience better. That’s why we’re rolling out our Rewards Genius 101 webcast series. During these 30-minute webcasts, we’re breaking down each feature of Rewards Genius and offering our best tips and tricks.
 
In this webcast we’ll dive deep, sharing best practices, and answering your questions. There will also be 15 minutes set aside for Q&A at the end of the webcast, giving you the chance to ask any unanswered questions.

 
 

On-Demand Webcasts

Check out all of our on-demand webcasts here, from building an employee program from scratch to setting up an integration between Rewards Genius and Qualtrics. To read other thought pieces and practical guides about the rewards-and-incentives space, click here.

Rewards Genius Help Center

 

Our Help Center contains how-to guides and articles covering everything from funding your account to sending your first order. A few common questions are addressed below.

 
You can fund via credit card for a 3.5% processing fee or you can send Tango Card an ACH, wire, or physical check. For more specifics, check out our funding articles.
You can send rewards out on the standard Tango Card template if you’re in a hurry, but otherwise Rewards Genius lets you customize your reward email template(s)—including subject line, messaging, banner image, and more! View our guide for step-by-step instructions.
Rewards Genius offers three distinct ordering methods: simple, advanced, and bulk. Check out this article for more info on which option is right for you—and then click through to view detailed instructions.
The Order History page provides visibility into every reward ever sent from your platform. Check out this article to learn how to refine your order history via the date picker or search for specific rewards.