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Rewards Genius Customer Support
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We’re here to make sure the rewards you order through Rewards Genius are always easy to send and awesome to receive!
Rewards Genius Quick-Start Guide
Check out our comprehensive guide to setting up your Rewards Genius account.
Getting Started with Rewards Genius
Our guide takes you through everything you need to start sending orders from your Rewards Genius account—from logging into Rewards Genius to funding your account to placing your first order.
View the GuideWeekly Webcast
We know some people learn better with videos rather than articles—which is why we produce regular how-to webcasts for users. Check out our upcoming webcasts below.
Rewards Genius: From Sign-Up to Your First Order
Join us every Tuesday from 1pm–2pm PT for a step-by-step walk-through of Rewards Genius.
Register NowWhat's New
We’re always looking for new ways to help you get the most out of Rewards Genius. Check this space frequently to see what we’re cooking up next.
FAQ's
How do I fund my account?
You can fund via credit card for a 3.5% processing fee or you can send Tango Card an ACH, wire, or physical check. For more specifics, check out our funding articles.
How do I create a custom email template?
You can send rewards out on the standard Tango Card template if you’re in a hurry, but otherwise Rewards Genius lets you customize your reward email template(s)—including subject line, messaging, banner image, and more! View our guide for step-by-step instructions.
How do I send my first order?
Rewards Genius offers three distinct ordering methods: simple, advanced, and bulk. Check out this article for more info on which option is right for you—and then click through to view detailed instructions.
How do I see an order I sent last week?
The Order History page in your Rewards Genius portal contains all previous orders you’ve sent as well as relevant details. Check out our article for more info on what you can see on this page—as well as how to make the most of it.