Rewards Genius Customer Support

We're Here to Help

Contact Us

Know who you want to contact but can’t remember the alias? Look no further:

Need help with Rewards Genius?

Contact our product support team at:
success@tangocard.com

Need help with a reward you’ve received?

Contact our customer service team at:
cs@tangocard.com or 1 (877) 558-2646
Mon–Friday 6:00am–5:00pm PST

Department Emails

Sales—Buy rewards from Tango Card.
sales@tangocard.com

Partnerships—Want your gift card in our catalog?
partnerships@tangocard.com

Press—Contact the Tango Card marketing team.
marketing@tangocard.com

Security Issues—Contact Tango Card technical and developer support.
devsupport@tangocard.com

Get the Support You Need

We’re here to make sure the rewards you order through Rewards Genius are always easy to send and awesome to receive!

Have a Question?

Access the Rewards Genius Help Center.

Watch & Learn

Explore our how-to webcasts.

Get Product Support

Email our product support team.

Rewards Genius Quick-Start Guide

Check out our comprehensive guide to setting up your Rewards Genius account.

Getting Started with Rewards Genius

Our guide takes you through everything you need to start sending orders from your Rewards Genius account—from logging into Rewards Genius to funding your account to placing your first order.

View the Guide

Weekly Webcast

We know some people learn better with videos rather than articles—which is why we produce regular how-to webcasts for users. Check out our upcoming webcasts below.

Rewards Genius: From Sign-Up to Your First Order

Join us every Tuesday from 1pm–2pm PT for a step-by-step walk-through of Rewards Genius.

What's New

We’re always looking for new ways to help you get the most out of Rewards Genius. Check this space frequently to see what we’re cooking up next.

[Webcast] Feature Update: Funds Transfer

Learn about funds transfer in Rewards Genius.
Register Now >

[Webcast] Feature Update: Role Management

Learn about role management in Rewards Genius.
Register Now >

[Webcast] Rewards Genius 101

Check out our deep-dive webcast series for tips and tricks to get even more out of Rewards Genius.
Register Now >

FAQ's

How do I fund my account?

You can fund via credit card for a 3.5% processing fee or you can send Tango Card an ACH, wire, or physical check. For more specifics, check out our funding articles.

How do I create a custom email template?

You can send rewards out on the standard Tango Card template if you’re in a hurry, but otherwise Rewards Genius lets you customize your reward email template(s)—including subject line, messaging, banner image, and more! View our guide for step-by-step instructions.

How do I send my first order?

Rewards Genius offers three distinct ordering methods: simple, advanced, and bulk. Check out this article for more info on which option is right for you—and then click through to view detailed instructions.

How do I see an order I sent last week?

The Order History page in your Rewards Genius portal contains all previous orders you’ve sent as well as relevant details. Check out our article for more info on what you can see on this page—as well as how to make the most of it.