Rewards Genius
  • Product
      • Rewards-Genius-Desktop-Menu-2Product – Explore all options for sending rewards with Rewards Genius and Tango Card.
      • About Rewards Genius – Overview of Rewards Genius features.
      • Our Integrations – Automate your rewards program. Use our native Salesforce and Qualtrics apps or create custom integrations with RG Integrate and Zapier.
      • Product Tour – Take a self guided tour with video overviews of Rewards Genius features.
      • Gift Card API – Explore our Rewards as a Service API to build a rewards catalog in your app or platform.
  • Rewards
      • Reward-Link-mobile-menuRewards – Digital and printed rewards designed to delight your recipients with choice.
      • Reward Link® – Give recipients a choice of gift cards with our standard reward offering—or take it further with custom configurations.
      • Promo Link – Offer a promotional incentive with a choice of gift cards. Set an expiration date and get funds back.
      • Reward Catalog – View Tango Card’s global reward catalog. Not all of these rewards are available in our standard Reward Link offering.
      • International Reward Links – Explore 25+ country-specific Reward Links, including Australia, Canada, and the United Kingdom.
  • Resources
      • img-menu-resourcesResources – Resources to help you get the most out of your program with Rewards Genius.
      • Webcasts – Join the Rewards Genius team to get started and grow your program.
      • Blog – Updates on new rewards, customer stories, and custom research.
      • Help Center – Getting started, help guides, and more from the Rewards Genius support team.
      • Employee Rewards Guide – Modern employee rewards, recognition, and engagement programs.
      • Referral Incentives Guide – Program ideas and incentive strategies to drive customer referrals.
      • Research Incentives Guide – An overview of best practices for research incentives.
      • About Tango Card – Learn about Tango Card—the company behind Rewards Genius.
  • Support
  • |      Sign In
Contact Tango Card

Facet Squared + Tango Card: Increasing Survey Participation by 81-100%

Kasia McCormick | November 17th, 2017

We sat down with Jeremy Stabile, Principal at Facet Squared, to learn how implementing digital rewards powered by Tango Card increased survey participation while decreasing cost and operational time.  Facet Squared, a qualitative and quantitative research agency, relies on survey participation in order to gather data for the companies that hire them.

facet-squared

How do you work with Tango Card?

We order through the Rewards Genius Web Portal.

Who do you send rewards to and for what reason?

To our customers’ research participants.

What kind of rewards do you use at Facet Squared?

We use gift cards for rewards.

Prior to working with Tango Card, how were rewards fulfilled at Facet Squared?

We purchased physical and digital rewards and fulfilled them ourselves. We also used a different fulfillment partner prior.

What are some of the challenges you faced prior to working with Tango Card?

  • Spent a lot of time purchasing and fulfilling incentives
  • Dealt with high fees/costs associated with fulfilling rewards
  • Struggled with tracking/handling lost rewards
  • Took too long for rewards to be delivered
  • Had a limited reward selection
  • Lacked customer support for reward recipients
  • Lacked program support from reward provider

Now that you work with Tango Card, what improvements have you experienced?

Since partnering with Tango Card, we have reduced time spent managing/fulfilling rewards by 81-100%, reduced cost spent managing/fulfilling rewards by 61-80%, and increased our survey participation by 81-100%. We’ve also experienced improved customer service and program support, happier reward recipients, and rewards delivered faster or more on-time.

Please share why digital gift cards are valuable to your company.

Quick delivery and consumer choice.

What are some benefits you’ve seen since partnering with Tango Card?

Tango Card makes incentive fulfillment seamless. There are no service fees and customer service is fast. Our account representative is lightning fast with communication and rewards go out quickly.

Looking to increase survey participation numbers by 81-100% in your program? Check out www.tangocard.com for more information!

About Facet Squared

Facet Squared is a global field management, recruitment, moderation, quantitative research, and CATI research services market research consultancy.

They have concrete partnerships spanning the globe—from Thailand to Brazil to Rwanda—they can give you access to the world’s highest quality facilities, specialized recruiters, moderators, and translators. In short: they put the most revealing, usable cultural insights in the palm of your hand.

Learn more at www.facet-squared.com.

About Tango Card

Tango Card makes it easy for you to send digital gift cards as rewards and incentives to customers and employees. they make three promises to all of their partners: Great rewards, Expert service, and Helpful technology. Tango Card’s Gift Card API and instant reward platforms allow for easy, effective and timely rewards whether you need a deep integration or a same-day campaign. tango Card manages all the details of a rewards program so that you can focus on your business. Hundreds of companies have sent millions of rewards through Tango Card’s services and over 99% become returning customers, a testament to Tango Card’s partnership approach. Choose Tango Card as your rewards partner and uncover real, immediate results.

Learn more at www.tangocard.com.

Want more thought leadership from Tango Card? Sign up here to be alerted when we post new content, host webinars, and speak at events.

Categories

Research Incentives
Written by Kasia McCormick
Kasia may be a fresh face on the Tango Card marketing team but her background in hospitality and PR make her the total package when it comes to telling Tango Card customers’ stories and organizing our customer advocate program. She also blends perfectly on the marketing team, where the two main themes are German Shepherds and tequila.
Referrals are everywhere.
Previous Article
Rewards & Incentives Drive Results
Next Article

Related Articles

Case Study: Evanoff Dental Boosts Customer Advocacy with Tango Card
June 28th, 2022

Case Study: Evanoff Dental Boosts Customer Advocacy with Tango Card

Customer feedback is a top priority at Tango Card. That’s why we send annual surveys to collect feedback. …
Read More
E-Gift Cards Are the Best Employee and Customer Rewards
June 28th, 2022

E-Gift Cards Are the Best Employee and Customer Rewards

Gift cards have ranked as the most desired gift for over 12 years in a row, but this …
Read More
How to Increase Customer Referrals: Implementing Incentives for Referrals
June 16th, 2022

How to Increase Customer Referrals: Implementing Incentives for Referrals

Customer referrals are powerful tools, especially when it comes to your sales and marketing efforts. With most people …
Read More
3 Ways to Increase Customer Engagement
June 16th, 2022

3 Ways to Increase Customer Engagement

A great product or service is essential to attracting customers, but is it enough to retain them? Data …
Read More

Company

  • About
  • Blog
  • Careers

Support

  • Contact Us
  • Request a Demo

Services

  • Reward Link
  • Promo Link
  • RAAS API

Follow

  • Twitter
  • Facebook
  • LinkedIn

2020 Tango Card Inc. is licensed as a Money Transmitter by the Washington State Department of Financial Institutions, License # 550-MT-11779.The merchants represented are not sponsors of the rewards or otherwise affiliated with Tango Card, inc. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company’s website for additional terms and conditions. Use your card anywhere Visa debit cards are accepted around the world. Card is issued by the Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
Card is issued by Peoples Trust Company pursuant to a licence from Visa Int. Trademark of Visa Int., used under licence by Peoples Trust Company.
Utilisez votre carte Visa Prépayée n’importe où les cartes Visa sont acceptées partout dans le monde. Cette carte est émise par la Compagnie de Fiducie Peoples en vertu d’une licence de Visa Int. Marque déposée de Visa Int., utilisée sous licence par la Compagnie de Fiducie Peoples. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. The Prepaid Mastercard is issued by Transact Payments Limited pursuant to license by Mastercard International Incorporated. Transact Payments Limited is authorized and regulated by the Financial Services Commission, Gibraltar, Registered Office: 57-63 Line Wall Road, Gibraltar.
This HDFC Bank ItzCash Gift Card is issued to you by HDFC Bank Ltd, a banking company incorporated under the companies Act, 1956.

  • © 2022 Tango Card, Inc
  • NMLS ID 1833845
  • Terms of Service
  • Privacy Notice
  • Licences/Compliance
  • Acceptable Use Policy Web Page

We Value Your Privacy

We use cookies to improve our website and your experience as more fully described in our privacy policy.