Qarrot is a rewards and recognition solution for both small and large businesses. With its simple-to-use platform, employers can easily recognize team members for the work they do while motivating them to perform at their highest level. Complete with a variety of features—including manager-to-employee recognition, peer-to-peer engagement, and a global reward catalog—Qarrot can help employers quickly launch a robust employee recognition program.
The Employee Experience
Employees earn points on the platform in several ways—from hitting quarterly goals and reaching service milestones to closing deals and going the extra mile. Employees can spend their points on rewards by visiting Qarrot’s global reward catalog. They simply select the gift card brand and denomination of their choice, creating immediate satisfaction.
“Digital gift cards are central to our value proposition. Our customers expect a user experience that’s easy, quick, and fun. Digital gift cards very much support that,” explains Aaron Carr, Founder and CEO of Qarrot.
Challenges
Before working with Tango Card, Qarrot partnered with a merchandise provider to fulfill rewards, which presented challenges. The previous partner dropped shipped from its warehouse, but it didn’t provide an API integration, real-time ordering, or instant fulfillment. In addition, rewards were often out of stock, resulting in limited choices.
“Moving from our previous partner to Tango Card was akin to going from a horse-drawn buggy to a Tesla,” he said. “No comparison.”
Qarrot’s Solution
By using our Rewards as a Service (RaaS®) API, Qarrot has streamlined the delivery process, improved its recipient experience, and saved time when it comes to program administration.
A Look at Our Gift Card API
Our RaaS API is built to power rewards and incentives in apps and platforms. It contains multiple methods to support simple reward automation or platform-wide implementation. With our API, Qarrot can:
Access our catalog of 650+ e-gift cards, prepaid cards, and donations
Use our catalog, which contains descriptions, disclaimers, reward images, and other brand details
Access order history, track email delivery, and resend rewards
How Qarrot Uses Our Gift Card API
“We use the RaaS API to retrieve all catalog content directly from Tango Card, as well as to process gift card orders instantaneously when an employee redeems their points. With companies in nearly 30 countries using Qarrot, we access rewards from almost all the countries in which Tango Card has brands.”
How Our API is Integrated Into Qarrot’s Platform
“Qarrot features a ‘My Rewards’ section, which all users can easily navigate to when they want to view or redeem rewards. To provide a quick and easy redemption process, we pull all gift card images and descriptions directly from Tango Card and have a three-step process for ordering cards: select the brand, select the denomination, then accept the terms to receive your gift card.”
A Look at the API Implementation Process
“The implementation process was very straightforward and was completed in about one week. The API documentation was very helpful for our engineers, and we were provided a sandbox account for testing. In addition, we were provided with helpful brand guidelines so that we designed a user experience that would be approved by the various brands in Tango Card’s catalog.”
Results
“Tango Card is very easy to do business with. It provides an easy-to-use API, a fair and attractive pricing model, and is responsive and prompt with all customer service inquiries that we send their way. Since partnering with Tango Card, our customers report cutting their program administration time by more than 50%.”
Email sales@tangocard.com to learn how e-gift cards can improve your reward or incentive program.
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